Saturday, October 14, 2006

that infamous P*T*NG *N* marathon



That NASTY, NASTY "Raul",
the kuripot businessman
who was on his way to the US of A,
but wouldn't spend P30.00 to visit an internet cafe
and use the VOIP services to call his American partners.
(much less his use his landline or cellphone!)

Instead,
he chooses to vent his anger
on the hapless "Catherine Rosanna",
a harassed call center agent
who could not adequately explain why
"Raul"'s DSL connection had been down for 2 days.

The caller gets more & more exasperated,
and finally unloads a very mild expletive.
The call center agent instinctively shoots off
an even harsher expletive of her own....

but she forgets the most important thing:
to hold down the MUTE button on her phone.


listen to the shocking incident here:
That Controversial P*T*NG *N* CallCenter Recording

A cautionary tale on the high-stress lives
of Filipino Call Center Agents,
and exactly why they need this:


1 Comments:

Anonymous Anonymous said...

hey dude.. galing din ako ng call center. pero mali talaga si catherine. kundi ba naman sya tanga, hindi tiningnang mabuti kung naka-mute na fone nya. hindi naman sya minura nung client nya. bobo magsama kayo ni catherine!

March 5, 2007 at 5:49 PM  

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